Added: 2 years ago
Conjunctly, the content underscores the importance of taking proactive steps to ensure a positive customer experience. It emphasizes the need for customer service representatives to be well-informed and trained on the products and services they are selling. It also highlights the need for businesses to have better ways of collecting customer feedback and responding to it in a timely manner. Finally, it emphasizes the need for companies to invest in customer intelligence technology to gain the insights they need to provide a better service.